FAQ

Does the therapist I selected take my insurance?

More often than not, therapists do not work In-Network with insurance, but we are here to help you leverage your Out-of-Network benefits. By going through Advekit, you only pay what you owe, and you do not need to wait for reimbursement from insurance. If you have not met your deductible, we also submit claims on your behalf to help you chip away at it, so you can start benefiting from your out-of-network benefits quicker!

What is a deductible?

This is the amount that you need to spend on healthcare before your co-insurance kicks in. For example, if you have $1,000 deductible and 50% co-insurance, you will start paying for only 50% of your session rate once you’ve spent $1,000.

Can Advekit help me with past therapy bills?

We can certainly try! Email billing@advekit.com to see if you can get help get you reimburse for your past bills or at least have them apply towards your deductible.

My benefits did not work when I tried to run them on Advekit. What do I do?

That’s okay – sometimes technology glitches, but we are here to help! Feel free to complete the survey and send your selected therapist a message. Then, reach out to billing@advekit.com and we can help explore your benefits with you. Please note, that at the moment, we only work with PPOs from Aetna, Anthem Blue Cross, Blue Shield, Cigna, Magellan, Optum and United.

Why does Advekit take payment via their platform?

When you pay through Advekit, we bill insurance directly & you only pay what you owe - no more paperwork or waiting for reimbursement! Your card will not be charged until after your therapy session. If you don't see an Advekit therapist, you will never be charged.